Client care
Checkout, payment and the pay.st0pevil.com domain
Where the money goes, which domain you should see, and what happens to the order after payment.
By MAD EYEPublished
Two domains belong to the house, and it is worth saying plainly which is which. The boutique is st0pevil.com. The branded payment host is pay.st0pevil.com — the same secure session as the boutique, wrapped in the same monogram chrome. Start from st0pevil.com for current pieces, prices and stock; seeing the pay host at the payment step is expected, not a redirect away from the brand.
The price is settled on the server
When a payment session is created, every line in the bag is re-resolved against the live catalogue on the server: the piece, the variant, its availability and its price. A bag that has been open in a tab for a week cannot carry an old price into a payment, and a variant that has gone unavailable is dropped rather than charged. The amount you are asked to authorise is the amount the catalogue says at that moment.
Payment and confirmation
Checkout is encrypted card payment with billing and shipping collection. Confirmation arrives by email after the payment clears, and the order moves into production at that point — the house does not hold stock, so payment is what starts the piece being made.
If something is wrong
Because pieces are made to order, returns are handled case by case rather than as open stock returns. If an item arrives damaged or incorrect, write to client care within 7 days of delivery with the order email and photographs, and keep the packaging until it is settled. Fit-preference exchanges depend on where the piece is in production, so write before anything is disposed of.
Anything unclear on this page can be corrected. The contact address on the contact page reaches the house directly.
Sources on this site
Something inaccurate here? Write to the house and it will be corrected in place, with the change noted. Contact.